Setup was mostly one-time; ongoing support felt lacking
I want to start by saying the initial setup of the software and database was pretty smooth and well-guided, which I appreciated. The sign-up process was clear, and creating the account didn’t cause any trouble. Training was also straightforward, covering the basics efficiently. However, the main issue I ran into was that, after this initial work, there wasn’t much follow-up in terms of ongoing support or guidance. The support team seemed really helpful when I raised problems during the early stages, but after the first batch of setup issues was resolved, reaching anyone meaningful became more difficult. The telephonic support was available but only sporadically responsive, and sometimes emails would go unanswered for longer than I expected. That made me feel like the software was designed with a front-loaded support model—helping you just enough to get started but not so much when you need continuous assistance. This was a bit frustrating because the database feature and the dialer had some quirks that appeared only during daily use, not in the beginning. Automatic updates sometimes changed interface elements without warning, and without proactive support to explain or assist, I had to work them out alone. I will grant that the initial setup and invoicing process were fine. Still, I wish they put more effort into ongoing, real-time help rather than mostly one-off support at the start.