Setup was mostly one-time, ongoing help limited
The training and onboarding focused heavily on a one-time setup process, which was fine, but I found that ongoing support for day-to-day issues was lacking. I had expected more continuous assistance throughout regular use, especially with tools like the dialer and database features. Automatic updates worked in the background but didn’t always explain the changes clearly, leaving me confused about new functionalities. Telephonic support was responsive initially but seemed less available once the initial setup was done. The sign-up and payment processes were straightforward and well-managed, which was a positive aspect. Overall, I felt the balance between initial training and ongoing help was skewed more towards the former, which left me wishing for more support later on.