Setup was mostly one-time – not much ongoing help
Honestly, the setup process was largely a one-time thing. Once I got through the onboarding and initial training, there wasn’t much ongoing support that felt necessary or available. I did reach out a few times to telephonic support with questions about using the dialer and managing the database, and they responded, though not always promptly. The automatic updates went through fine without any issues, so that part didn’t require intervention. In terms of communication, it was decent enough for the initial setup, but afterwards, the level of support just plateaued. This means if you want a product where you’re expecting continuous guidance or evolving help, it might not be the best fit. The invoicing and payment system worked as expected, straightforward and clear from the beginning, which is something I appreciated. Overall, my verdict is neutral about the support side: it’s fine for the beginning but doesn’t really extend beyond that in any meaningful way.