Setup was mostly one-time, less ongoing
When I was going through the sales and pre-purchase phase with WorkFromHomeIndia, I noticed that a large portion of the setup seemed to be one-off. This includes the initial training, onboarding, and setting up the calling tools and database. While that setup was decent, what really mattered overtime was the ongoing usage and how frequent certain features needed adjustment or support. Unfortunately, details about the frequency of ongoing maintenance and support were not clearly outlined beforehand. It felt like the bulk of effort was at the beginning but less communication about what to expect afterwards. The invoicing and payment steps went smoothly, which I will grant was handled well. However, since I wasn't given a thorough understanding of ongoing processes, I found it a little difficult to plan my use effectively over the longer term. In short, I think the initial setup was solid but the sales explanation could have been better about ongoing needs and adjustments.