Setup was mostly one-time, but the automatic updates caused some hassle
I started with the WFHI software thinking the setup would be a one-off task that I could then largely ignore, except for the usual ongoing work. To some extent, this was true: the initial configuration took a bit of time but once done, I found I could use the calling tools and access the database smoothly day to day. However, something that caught me off guard was how the automatic updates sometimes affected my workflow unpredictably. There were instances when an update kicked in during working hours, causing temporary slowdowns or changes in interface that I needed to relearn quickly. That part wasn't really anticipated and it made me rethink how “Ongoing” the maintenance of the software was. On the other hand, sign-up and billing were straightforward without any major issues, and telephonic support was helpful when contacted, even if not instant. So yeah, from the setup perspective, once it was up and running, it was mostly one-time. But updates meant the software needed some attention beyond that initial phase, which I didn’t expect as much.