Setup was mostly one-time but some ongoing clarifications missing
The initial setup for the WFHI software felt largely like a one-off effort. Signing up and getting through the onboarding took some focused attention, but once past that phase, the ongoing use seemed relatively straightforward without a constant need for adjustments. However, I found that some areas could have benefited from more ongoing clarity, especially regarding updates or small changes in the dialer functions. It seemed like after the training and setup, the expectation was that users would mostly navigate the software independently. While this worked fine for me to start, I felt that having dedicated periodic check-ins or refresher content would have been helpful to maintain smooth use. The invoicing and payment processes were clear and regular, which made that aspect much easier to handle. In summary, the setup was predominantly one-time, but a bit more consistent ongoing guidance might enhance the user experience further.