Setup was mostly one-time, but ongoing support stood out
My initial setup experience with the WFHI software was pretty much a one-off affair, like when I first understood how to use the dialer and database effectively. That part felt smooth without much need for repeated help. What truly stood out, though, was the ongoing support—they made sure I wasn't left hanging after the training sessions. Calls with support were helpful and patient whenever I encountered minor issues, which wasn’t always the case on other platforms. However, some aspects of automatic updates meant that I occasionally had to adjust my workflow slightly, but that’s understandable with evolving software. The invoicing and payment process was straightforward and didn’t require repeated interaction, which was a relief. Overall, the balance between initial setup and the accessibility of ongoing assistance is pretty good—I'd say the support service is the highlight of the overall experience.