Setup was mostly one-time, but ongoing setup was unclear
I tried to get a clear picture of how the setup and configuration process would proceed, but honestly it was quite confusing. The sales information talked mostly about an initial setup phase, which was easy enough, but when I asked about ongoing support or continuous configuration needs, the answers were vague. It felt like a one-off setup would get me started, but after that, I wasn’t sure if I had to do everything myself or they would assist continuously. This left me unsure about how frequently I might encounter technical challenges or need to adjust the workflows. The training also didn’t clarify whether ongoing help was included or if I’d have to rely on self-learning or separate support services. So, I ended up feeling that the pre-purchase communication didn’t fully cover what happens after the first few days and whether the software evolves with my needs or if it’s static. One thing I appreciated was that the staff was polite and direct when discussing these points, but the lack of clarity meant I had to proceed without full confidence.