Setup was mostly one-off, support pleasantly ongoing with small caveats
I was surprised by how much of the setup happened in one go. The software installation, the initial configuration of the dialer and database, all felt like a well-packaged event. After that, the system mostly ran smoothly day to day, and the frequent automatic updates meant I didn’t have to worry about manually upgrading anything. Telephonic support was available whenever I needed, which gave me confidence that ongoing help was just a call away. However, I did find one small reservation: sometimes when I called support, the wait time was a little longer than I expected. Still, their assistance was friendly and knowledgeable once connected. The sign-up and invoicing process was straightforward and didn’t cause any confusion. Overall, I didn’t expect to be as pleasantly surprised by both the one-time setup and ongoing support experience. I appreciate how the balance was struck between initial guidance and independence moving forward, with only minor setbacks here and there.