Setup was mostly one-off, ongoing use less smooth
Setting up the software initially was fairly straightforward with clear steps for signing up and gaining access. The initial training and onboarding components worked well enough to get me familiar with the tools available, including the dialer and database features. However, after the initial setup, my ongoing experience with the software has been more mixed. While automatic updates do keep things current, they sometimes introduce changes that disrupt my established workflow, requiring extra adjustments. Also, the telephonic support, although decent in setup phase, has been inconsistent in solving problems post-launch. Overall, the one-off setup was fine, but the ongoing access and adaptation process is less smooth and requires more patience. In summary, setup was okay but continuing with the software isn't as hassle-free as I would want it to be.