setup was mostly one-off, ongoing support was disappointing
I was expecting more continuous guidance after the initial sales call, especially since the whole process of buying the software felt a bit rushed. They explained the sign-up and invoicing fairly clearly, which was a plus, but the setup process itself turned out to be mostly a one-time checklist. After that, I hoped to receive consistent proactive updates or personalized help that would make adapting to the ongoing remote workflows smoother. Instead, it seemed like once I paid, the communication dropped off significantly and I had to figure out many details on my own. The automatic updates sometimes brought changes but without explanations, which wasn’t helpful for my daily tasks. The dialer and calling tools didn’t work seamlessly with my database as expected, and the telephonic support was hard to reach or slow to respond, leaving me frustrated. Overall, the experience contrasted with my expectations of a more ongoing partnership rather than just a one-off sale.