setup was mostly one-off; ongoing support less so
The initial setup process was straightforward and didn't require much effort on an ongoing basis. I was able to configure the calling tools and database integration mostly during onboarding without needing repeated assistance. However, when issues came up later, the telephonic support was less readily available and responses sometimes delayed. Automatic updates did not frequently disrupt work, but there wasn't much proactive communication about them. The invoicing and payment steps were mostly handled once and did not require follow-up. Overall, the experience felt like setup got proper attention, but ongoing communication and support felt more limited and inconsistent, which could be frustrating if problems arise after the first few weeks.