Setup was mostly one-off, ongoing part was clear
I went through the sales process and found that most of the setup was a one-time activity, involving initial software configuration and database import. The payment and invoicing steps were straightforward and clearly communicated in advance. However, what stood out was that after the setup, ongoing usage required regular training refreshers to adapt to updates in the remote workflow software. This ongoing training was not automatic but scheduled separately, which could be inconvenient for some. Overall, it was clear which parts needed upfront attention and which were continuous, although a more integrated approach to the updates could be beneficial. That specific separation between one-off setup and continuous aspects was the most noticeable part during the sales and pre-purchase phase. The process lacked surprises; it was all procedural and functional as expected, which made decision-making easier. The setup clarity helped me know what to prepare for without too many uncertainties.