setup was mostly one-off, but ongoing support needs work

setup was mostly one-off, but ongoing support needs work

I found the initial support for getting the setup done was alright, and the first few steps were clearly explained. But after that, trying to get ongoing support felt like a different experience. It often seemed like every query required starting from scratch with someone new, which was frustrating. They did handle the initial onboarding calls well, no doubt about that, but for continuing issues, the communication felt disjointed. Waiting on phone was sometimes long and it seemed like they weren't fully prepared to help beyond the first setup phase. It felt like after your account was set up, you were mostly on your own. This was frustrating because issues with the dialer popped up later and support didn't always follow through smoothly.