Setup was mostly one-off, but ongoing parts stood out
The sales and pre-purchase process with WFHI involved a setup phase that felt largely one-off, which I appreciated for its efficiency. Signing up and making payments went without any trouble, and the onboarding covered the essentials sufficiently. However, what stood out was the part about maintaining and updating the database feature, which requires ongoing attention. The automatic updates helped minimize that burden, but I still found myself needing to interact regularly with the software to keep data organized and the dialer functioning optimally. While the majority of setup was completed at the start, the recurring tasks related to telephonic support requests and managing invoices created an impression of a continuous relationship with the software rather than a one-time install. Overall, the process did the job well, balancing initial ease with long-term responsibility.