Setup was mostly one-off but not too useful
I found the support experience for setup quite frustrating. Initially, the one-off setup worked as expected with a basic onboarding process that didn’t take too long. However, once I was through the initial steps, I realized that ongoing support and communication were lacking. When I needed assistance during daily use, the telephonic support was slow to respond, and explanations were often repetitive without much depth. It seemed as if the system relied heavily on the user figuring things out after the first phase, which is not practical when the software needs consistent updates and troubleshooting. The calling tools and dialer did function basically but without smooth integration into my workflow. I give some credit to how invoicing and payment were handled; that was relatively clear and automated from the start. Still, considering the lack of ongoing support and communication fluidity, the overall experience did not meet expectations for a product that requires both initial setup and continual usage guidance.