Setup was mostly fine but some ongoing guidance missing
I've explained this setup story quite a few times now, but honestly, the initial onboarding did cover most of what I needed, though some things were left a bit vague. Uploading my database was straightforward enough, and the dialer set up without too many issues the first time. However, I noticed that after the initial setup, ongoing instructions on managing updates and using some calling tools properly were a little thin. I expected more follow-up or check-ins to make sure everything continued working well. Telephonic support was helpful when I called, but you can’t rely on that at every step, and I felt a bit on my own when changes came through automatic updates. The invoicing process went smoothly, which was good, but it’s the support after the start that could be stronger. Overall, the setup was mostly a one-off thing, but more proactive guidance for ongoing things would have made a big difference and kept me from feeling stuck occasionally.