Setup was mostly a one-time thing, ongoing support was missing
Looking back, the training and onboarding seemed mostly a one-off event that got me started, but I felt it didn’t prepare me well for ongoing use. The initial setup went smoothly with decent guidance on installing the software and basic functions, but once I was past that, I realized there was little structured follow-up or advanced learning. If you expect continuous coaching or refresher training to adapt to changes in workflow, that might be missing here. I ended up relying on the telephonic support, which was sometimes helpful but not consistent enough to feel like sustained assistance. Moreover, the software updates happened automatically without much notice, which occasionally disrupted my database setup. The invoicing and sign-up process was fine, clear and uncomplicated, but as time passed, I wished there was more proactive outreach to assist my evolving needs. Overall, the package felt incomplete for long-term usage, lacking the ongoing training and support I was hoping for.