Setup was mostly a one-off thing which surprised me
I wasn’t quite sure before signing up how much setup would be ongoing versus just a one-off. The onboarding flow was pretty clear, and once I got the initial database and calling tool sorted, it felt like most things just worked. I mean, there were some automatic updates that came through without me having to do anything, which was nice. The training helped a bit, but honestly, I was mostly focused on whether I’d have to keep tweaking the dialer settings or update the database regularly. It seems like once you get the basics set up, the software does the heavy lifting. So, I guess the standout for me was how little ongoing setup was required compared to what I thought. I’m still a little unsure if I missed any small details in the billing or invoicing process, but overall, it felt like a setup-and-go kind of experience, which was a sigh of relief.