Setup was more trouble than it's worth
I was hoping the software setup would mostly be a one-time thing, but honestly, it turned out to be more cumbersome and ongoing than I expected. The initial installation and database import was okay enough and manageable, but then every few days, I had to spend time adjusting settings because automatic updates would change key features unexpectedly. This still seemed somewhat unpredictable as there wasn’t clear guidance on what to expect post-launch. Calling tools sometimes needed recalibration, and the dialer integration wasn’t as smooth when connecting with our workflows, requiring repeated manual fixes. The invoicing and payment process was straightforward, which at least was one positive aspect here. Overall, it did technically do its job, but the constant ongoing tweaks and lack of stable setup felt like a drain on daily productivity, making the whole experience frustrating. If you need stable, hassle-free software, this mostly won’t fit that bill for ongoing use.