Setup was more ongoing than I initially thought
Initially, I expected the setup process after purchasing to be mostly one-off where things would be ready after the first few sessions. However, it became clear quite quickly that the onboarding and training involved ongoing adjustments rather than a simple setup. This wasn’t necessarily negative, as it allowed for a more tailored approach with regular updates and improvements to the calling tools and dialer features. The database required continuous customization to fit my workflow which I found reasonable upon reflection. What clicked for me was realizing that the priority assistance and telephonic support helped streamline this ongoing process rather than leaving me stuck. Payment and invoice issuance were consistent without surprise delays. So while I expected a straightforward setup, the extended support package made adapting easier, and that made the difference in my positive assessment.