When I first signed up and began using the software, I expected the bulk of the setup to be a one-of

When I first signed up and began using the software, I expected the bulk of the setup to be a one-of

When I first signed up and began using the software, I expected the bulk of the setup to be a one-off process. I assumed once I got through the initial onboarding and training, I would be able to run my remote workflows smoothly without needing much ongoing support. However, that was not entirely the case. While the initial sign-up and payment process went smoothly and the automatic updates helped keep things current, the software and calling tools required regular attention and adjustments. The telephonic support was available, but more often than not I found myself troubleshooting or configuring settings without direct assistance. This ongoing need for setup made the experience less straightforward than I anticipated. On the positive side, I appreciated that the software was customizable and that updates were automatic, which saved some time. Nevertheless, the expectation that onboarding would cover almost everything was unmet, and I wish there had been clearer communication about how much ongoing setup and maintenance would be necessary. Overall, I felt something was missing in setting expectations about the level of continuous involvement this software demands.