Setup was more one-off than I expected
I went into this expecting a substantial ongoing process to keep things running but mostly found that the setup was a one-off effort. The initial training helped me understand the software and dialer, and after that, regular usage required minimal intervention. While that is in some ways convenient, I also thought some ongoing guidance or updated training might be included to keep improving skills. The billing system functioned without major issues, and the automatic updates did manage to keep the software current without manual checks. Still, the lack of continual learning support made me feel somewhat isolated after the start. On the positive side, basic questions were answered promptly via telephonic support, but it could not replace having more active training sessions. Overall, the balance between setup effort and ongoing support was different from my expectation, leading me to rate it lower.