Setup was more of an effort than I thought it would be
I went into the WFHI software expecting a mostly straightforward setup, but honestly, it took a bit more ongoing effort than I’d hoped for. While the initial sign-up and invoicing were fine, the actual configuration to get everything just right wasn’t a simple one-off task. I had to regularly adjust settings, especially around the dialer and database integration, which felt a bit draining given my other work commitments. The training was okay in parts but didn’t cover all the nuances, leaving me to figure some things out by trial and error. I will say that when I called support, the representatives were polite and tried to assist where they could, so at least that part was decent. Overall, I found that maintaining the setup took more time and patience than I initially wanted to invest.