Setup was mixed, with some ongoing hassles
Starting out with WFHI, I appreciated how the sign-up and payment process was handled clearly and efficiently. The initial training sessions provided good guidance, especially about the software’s key features and the calling tools, which gave me confidence to proceed. Yet, I noticed that while some parts of the setup, like database import and dialer configuration, were one-time efforts, other aspects required continuous attention. For example, automatic updates occasionally introduced changes that needed me to relearn certain workflow steps, which was a bit frustrating. Telephonic support was generally helpful but sometimes hard to reach during busy hours. Overall, the balance between one-off setup tasks and ongoing adjustments left me feeling somewhat split—happy with what was achieved but mindful of the recurring demands. Still, I believe with more streamlined update management, the experience would improve a lot.