Setup was mixed: straightforward yet demanding ongoing
My overall experience with the WFHI support and setup involves a bit of good and a bit of not-so-good. The initial training was mostly self-guided, so I found that onboarding required quite some time and patience on my part without much hand-holding. While the telephonic support was helpful when I reached out for specific questions, it wasn’t something I needed continuously but rather sporadically due to learning curve issues. So, the setup was definitely one-off in its investment of effort but also demanded ongoing attention whenever new updates rolled in or when dialing tools behaved unexpectedly, sometimes needing a call to support. I appreciated the thoroughness on their side, but it was slightly tiring to juggle setup plus day-to-day functionality while waiting for updates. These experiences balance each other out, making the whole process somewhat mixed but not frustrating.