Setup was mixed effort, some waiting, some repetition
Starting with WFHI’s training and onboarding, I found that it required a fair amount of detailed attention and patience. Initially, the process involved quite a few repetitive steps, especially when it came to linking the database and getting the dialer ready. I had to do some of the same tasks more than once because of intermittent software glitches or unclear instructions. Waiting time came mostly from the telephonic support side; sometimes the help took a little while to arrive or repeat details I thought I already understood. On the other hand, the automatic updates feature worked well and did not need manual intervention, which saved time later on. The payment and invoicing system was smooth without delays, thankfully. Overall, the experience balanced between some inefficiencies in training and onboarding and the convenience of system features that didn’t require much hands-on input after setup. It took effort, but not excessively so, though I’m not sure I’ll approach it with less caution next time.