Setup was mixed but manageable

Setup was mixed but manageable

I found the setup process a bit of a mixed bag. Initially, the onboarding instructions made it clear that some parts would require a one-time setup, which was fine, but I wasn't fully prepared for the ongoing adjustments to the dialer settings that seemed necessary as I progressed through using the software. Support was available over the phone and they explained things patiently, which helped me understand both which elements were one-off and which would need regular tweaking. However, I noticed that the database feature, while useful, occasionally required updates manually triggered by me, meaning it wasn’t entirely automatic as I had hoped. This added some workload unexpectedly. The invoicing and payment system was straightforward, and I appreciated how it was integrated into the portal to allow for easy access and history tracking. Automatic updates to the software were mostly seamless, though there was one occasion where an update caused a minor glitch with the calling tools, which was quickly resolved after I contacted support. Overall, the experience balanced out; there were some frustrations during the weekly adjustments, but the support team’s clear communication helped me stay on top of it. I now feel more comfortable with ongoing maintenance, though I think upfront clarity about this could improve the overall experience for new users.