Setup was less ongoing hassle than I thought it'd be
Before starting with WFHI, I was bracing myself for a lot of ongoing setup and troubleshooting, assuming that getting the software and training to work well would be a continuous process. But in reality, the onboarding was quite comprehensive and mostly a one-off effort. The initial sessions covered the main functions of the dialer, database management, and how automatic updates are handled. After that, day-to-day usage went pretty smoothly without much need to revisit setup or call support constantly. I was surprised at how the training balanced between explaining big setup tasks and giving me control for ongoing usage. I did expect more frequent tweaks or complications with updates interrupting my workflow, but the automated system worked silently enough in the background. While a few questions came up after the first weeks, they were relatively minor and didn’t demand much extra setup from me. So, overall, I found that what I expected as ongoing drudgery turned out to be mostly one-off groundwork, making it easier to integrate the software into my regular remote work routine than I thought it would be.