Setup was immediate but ongoing tweaks require attention
The initial setup with WFHI was pretty smooth and mostly a one-off process, which I appreciated because I wasn’t keen on spending much time there. Signing up and getting access to the software was straightforward, and their invoicing was clear enough from the start. However, what I noticed over time was that the ongoing management of workflows and the database needed frequent adjustments. Unlike the initial phase, where everything seemed plug-and-play, continuing operation demanded more regular involvement than I first anticipated. The dialer updates and support helped somewhat with these changes, but still, the maintenance aspect took energy. So on the plus side, upfront setup felt hassle-free and fast, but on the downside, don’t expect to set and forget because ongoing care will be necessary. That mix is fine if you’re prepared, but it’s not for everyone and was something I had to get used to.