Setup was harder than I expected, wouldn’t do it again
When I first looked at WFHI’s software and training, I thought the setup would mostly be one-off and then I could focus on using the tools smoothly every day. That's what I hoped based on the sales info and onboarding promises. However, my experience was quite different. Much of the setup felt ongoing — the dialer needed frequent adjustments because calls didn’t sync properly with the database, and automatic updates sometimes disrupted workflows instead of improving functionality. The initial invoicing seemed clear but keeping track of payments became more complicated than I anticipated since the billing system refreshed at irregular intervals. I also expected telephonic support to be more readily available, but delays and unclear guidance made fixing minor bugs a prolonged hassle. Compared to what I expected, the process demanded a lot of patience and repeated troubleshooting, which wasn’t what I signed up for. Because of this, I don’t feel confident recommending this setup or signing up again if I wanted a more straightforward and stable remote workflow solution.