Setup was fine, but access got tricky sometimes
Hey, so I started with WFHI pretty optimistic about their software and access methods. The sign-up and onboarding weren’t too bad, and setting up the database feature was mostly a one-time deal, which I liked since it meant less hassle daily. However, I found that the dialer sometimes lagged or dropped calls randomly, which was frustrating because it wasn’t consistent. The training covered a lot, but a few things felt like they needed more hands-on refreshers since the software updates brought changes that affected my workflow. It was easy enough to navigate the software after initial setup, but going back to figure stuff out on a regular basis was less fun. On the billing side, the invoicing was handled well with just a simple, repeatable process that didn’t bother me much after the first time. So overall, the database was a smooth win, but access reliability could be better.