Setup was fast but needs some ongoing tweaks
The setup phase with your support team took about a week to complete, which was reasonably quick compared to what I expected. Most of the initial onboarding was a one-off process where I learned how to navigate the software and training modules. However, I did notice that some aspects, like configuring the dialer and customizing database fields, required ongoing adjustments even after I thought the setup was complete. The telephonic support was helpful during this phase, walking me through steps and clarifying instructions. On the downside, a couple of times I found the waiting time for live assistance a bit longer than anticipated, which was a minor inconvenience. Still, I think the balance between initial setup and ongoing support strikes a good middle ground. It’s clear that the system is complex enough to need occasional fine-tuning rather than a one-size-fits-all approach, and I found the training materials valuable for learning these bits gradually. Overall, the whole experience was positive with just a small reservation about wait times.