Setup was easier than I thought it would be
Going into this, I imagined the setup process would involve a lot of ongoing adjustments and repeated actions, but the reality was far more straightforward. The initial sign-up and onboarding experience were smooth and provided a clear path towards getting everything ready. Most of what I needed to configure—like dialing tools and database setup—happened just once. After that, the software seemed to handle the day-to-day tasks without requiring much intervention from me. The invoices and payment process were transparent and generated automatically, which met my expectations. While I was prepared to have to deal with regular updates or changes to the workflow, the automatic updates took care of those without disrupting my work. The support when I had questions was calm and patient, helping only when I asked rather than overwhelming me with information. Overall, the balance between one-off setup and ongoing maintenance was what I expected, which made me comfortable continuing to use their services moving forward.