Setup was easier than expected but training needed time
Before starting with WFHI, I expected the setup to be quite cumbersome and the ongoing training to demand heavy time commitments. The reality was better in some ways but challenging in others. The one-off setup, including signing up, paying, and getting access to the database features, was surprisingly smooth and well-guided. The invoicing and payment systems were simple to handle from the first time, which was a relief. However, while the initial onboarding was quick to complete, the ongoing training to master the calling tools and dialer system took more time and practice than I had assumed. Regular automatic updates improved software functionality without my needing manual intervention, which I found very helpful over time. Telephonic support remained available for questions, although I expected more detailed guidance during advanced usage. So, the initial experiences were mostly positive and efficient, but the ongoing learning curve was steeper than anticipated. It balanced out though; setup was easy, but real confidence required continued engagement.