Setup was an uphill climb but some basics worked
From the beginning, I noticed the setup process required a lot of my time and effort. Most of it felt like a one-off task, but the ongoing maintenance was simpler after the initial effort was done. The onboarding flow was not particularly intuitive; I had to repeatedly contact support, and while the telephonic support eventually answered, it often took much longer than I expected. The software’s calling tools were fairly reliable during the short periods I used them, but dialing multiple contacts in a row did get cumbersome without proper automation. The database feature seemed promising, though it took too long to configure to my needs, and the updates from WFHI sometimes brought more changes than improvements. The payment and invoicing were straightforward and transparent, which was one positive in the overall experience. However, I was disappointed by how much ongoing support still felt like I was figuring things out myself, rather than receiving proactive help. If you're prepared to manage a steep learning curve initially and tolerate sporadic support delays, you might find the software can do the job after some grit. But for someone needing a smooth and ongoing guided experience, this might not fit well. I appreciate a feature or two worked reasonably well but feel the setup effort outweighed these benefits, and I wasn’t entirely satisfied with how much I had to struggle through manual steps and unclear guidance.