Setup was a pain, only invoicing was smooth
I had expected the setup process to mostly be a one-time effort, with a few occasional tweaks as needed, but what actually happened was continuous frustration with repeated configuration issues throughout the onboarding phase. The software’s database integration seemed especially complicated and required constant adjustments. On the positive side, the invoicing and payment processes were straightforward and worked without any problems, which was a relief compared to the technical hassles. Yet, the ongoing need to troubleshoot features drastically slowed my progress. Support calls were often unhelpful and didn’t resolve the recurring setup problems. Overall, the amount of setup difficulty I encountered was far beyond what I anticipated. Only the invoicing part met my expectations, but the rest was very disappointing for me.