Setup was a one-off task, ongoing support not as involved
My experience with support and communication has been fairly average. The initial setup required a good amount of interaction and some back-and-forth to get the calling tools and database configured correctly. That part went okay with the assistance I received, and the training materials helped fill in most gaps. After that phase, though, ongoing support has been minimal, which is both good and bad. On one hand, it means the software is stable enough not to need constant help. On the other, it sometimes feels like if small issues pop up later, you’re mostly on your own until the next update. Telephonic support is available but usually reserved for more pressing matters, so day-to-day queries tend to be less prioritized. So while the setup stage was hands-on and well supported, the follow-up communications are more hands-off overall.