Setup was a mixed bag, ongoing help was decent
I’d say the initial setup phase involved quite a bit of one-off effort, needing me to patiently work through the onboarding materials and trial the dialer to get comfortable. The training did cover essential basics, but I still found myself spending extra time figuring out how the database features matched my personal workflow. Once the software was set up, the ongoing support through calls and emails was reliable, but not exceptionally proactive. I appreciated the automatic updates that sometimes introduced new tools without disrupting my work, though occasionally I wished the updates were better explained. In summary, getting started required some patience and individual exploration, while subsequent support and system improvements have been good enough to keep me going without major issues.