Setup was a mix of one-time hassle and easy ongoing steps
Getting started with WFHI involved quite a bit of setup that felt like a onetime push to configure everything properly. For example, linking the database and understanding how the dialer works took some effort during that initial phase, with a fair amount of back and forth with support. However, once that was set, ongoing use became a lot smoother. The software updates happened automatically, which was convenient and meant I didn’t have to spend extra time manually checking for the latest version. But despite the smooth updates, there were moments where I had to reach out again to clarify some features or fix small glitches, which reminded me that ongoing support is still needed. Overall, while the initial setup required commitment, the system manages to do a decent job of maintaining itself afterwards. It worked well enough for what I needed, but I recognize that it’s not a completely hands-off experience and some effort remains necessary.