Setup was a mix of one-off setup and ongoing help, outcome was manageable
My experience with support was somewhat mixed, leaning toward the practical. The initial setup required a fair amount of guidance, and that support felt very one-off in nature. They helped me get the dialer configured alongside the database, and once I got going, it seemed like a smooth progression. That said, as I continued to use the software, I noticed that ongoing support became less frequent and more self-service oriented, which was okay since the basics were in place. The telephonic support was polite and generally helpful when I reached out, but I realized I didn’t need to contact them often after the first week. The updates to the software arrived automatically, so I didn’t have to worry about anything on that front. In sum, the setup process required some hands-on assistance initially, but after that, it felt like a manageable system that I could handle independently for the most part.