2 out of 52 of 5Unverified experienceSupport and communication
Setup was a lot of one-time effort with little follow-up help
You seem to expect a solid upfront effort from users to get the system fully configured, yet ongoing support once setup is done is minimal. Most of the training and calling tools require a one-off set of actions, and after that, there isn’t much continuous assistance unless there’s a big problem. This places the burden on us to keep the workflow running smoothly independently. The telephonic support during this period was okay but often focused only on immediate issues. It felt like a lot of effort to get it running initially, and then you leave users to mostly figure things out by themselves, which can get difficult if challenges arise later on.