Setup was a hassle; not sure if I'd do it again
Reflecting back on my experience, I found that a large chunk of the setup for the software was quite a one-off task, mostly getting my profile ready, adding my contact list to the database, and configuring the dialer options. That part went okay but definitely took more time than I initially expected. However, once that initial setup was complete, the ongoing use still required me to constantly manage the database entries and adjust settings for the calling tools, which felt a bit tedious in the long run. The software itself was fine, but I didn’t find the daily workflows were simplified as much as I’d hoped after all the effort to set things up. Coming back to the access and training materials, they didn’t seem to cover the ongoing maintenance very well, which made me second-guess whether I would invest so much time if I had to start again. In hindsight, I’d probably be cautious before signing up for this system another time, considering the combination of initial work and continued upkeep needed to keep things running smoothly.