Setup was a hassle, just not for me
Honestly, when I signed up and tried using the WFHI software, it just didn’t click with me. The initial setup was complicated, and it seemed like a lot of the configuration required ongoing effort which wasn’t clearly outlined before. I felt stuck on the database part and couldn’t really customize it the way I wanted without struggling constantly. Also, the software updates kept changing things and messing up the settings, which means I had to spend even more time fixing issues. I kept hoping to get through the onboarding training smoothly, but I found that it either went too fast or skipped over steps I really needed. The dialer tool gave me problems too, not connecting calls consistently. I am someone who prefers straightforward and easy-to-manage solutions, but this seemed to be the opposite, with many one-off efforts turning into continuous hassles. I tried to call their support a couple of times, but the waiting was long, and the fixes offered weren’t helpful enough. It seems like the whole setup process is ongoing rather than just something you do once, and for me, that was too much. So simply put, this whole system was not for me at all; I couldn’t keep up with the effort needed and the constant adjustments it demanded.