Setup was a bit involved but manageable with good support
I appreciated that WFHI provided a solid foundation in the initial training, covering most of the essential steps needed to get the software running. Much of the setup was one-off, such as configuring the dialer and integrating our database, which felt satisfying to complete. However, I noticed that maintaining the workflow required ongoing attention, especially when automatic updates rolled out new features requiring adjustments to our settings. The onboarding process was detailed yet flexible enough to allow tailoring to specific needs, which I valued. One aspect that felt slightly lacking was more guidance on how to optimize the calling tools post-setup, something that could have been addressed better during training. Despite this, telephonic support was generally helpful and responsive whenever I reached out for assistance. The sign-up and payment procedures were straightforward and clear. In the end, although a bit more proactive training content on ongoing usage would have helped, overall the experience was positive and made me feel equipped to manage remote workflows independently.