Setup took way too long before I could start anything
When I first signed up, I expected to get going quickly but that wasn’t how it panned out. The entire onboarding process took a lot more time than I had imagined. Setting up the calling tools and dialer involved a lot of trial and error without clear instructions, which slowed down the progress significantly. The database was functional but required manual adjustments, so I spent a fair amount of time just figuring out how to configure it for my workflow. Fortunately, the automatic updates ran without issue and didn’t cause interruptions. The telephonic support was okay when I managed to get through, although sometimes the wait was longer than I wanted. The invoice and payment process itself was straightforward and didn’t add to the delay. Although one thing did go well was the clarity of the payment steps—they were predictable and simple to navigate. Overall, the software and its features seemed fine, but it took too long to get everything aligned before I could comfortably use it. This lag in setup was frustrating because I expected to be active sooner. I was hoping for a smoother start but had to spend much more time than planned just getting used to the system. With clearer guidance or faster onboarding, it definitely would have felt more efficient.