Setup took way longer than I thought it should
I thought the setup was going to be a one-time thing, but no. I’ve been explaining over and over that most of the work with this software isn’t just a one-off setup. It’s ongoing and keeps taking time every week. From signing up to the training sessions, it was clear it demands a lot of attention regularly, not just at the beginning. The dialer and database features looked promising, but in practice, it’s not a set-and-forget kind of tool. Also, automatic updates sometimes changed how things worked, so I had to re-learn parts repeatedly. Calling the support line didn’t always solve my problems quickly because some solutions needed more than a call. And the billing? That wasn’t a simple one-time payment either; it required tracking every month with the hours and usage, which added new layers of complexity. Honestly, I was hoping for something simpler and less time-consuming to maintain. This experience just felt long and draining, and that’s why I’m not continuing further.