From the moment I signed up, I was optimistic about getting started quickly, but that optimism faded

From the moment I signed up, I was optimistic about getting started quickly, but that optimism faded

From the moment I signed up, I was optimistic about getting started quickly, but that optimism faded. The software took many hours just to access without major glitches. Each step in the onboarding felt cumbersome; inputting data into the database, understanding the dialer controls, and following the automatic update prompts seemed to extend the process unnecessarily. I felt increasingly frustrated as telephonic support took quite long to respond and when they did, the instructions were hard to follow. By the time I finally got past the basic setup, I was less confident I would be able to use the tools effectively for real workflows. Overall, this delay in even getting started put a damper on the whole experience for me.