Setup took way longer than expected, very frustrating
Starting with billing and payments was honestly a big struggle. Instead of a quick setup, it felt like weeks before everything was ready to use. The invoicing process was unclear at first, and repeated back-and-forth with support was needed to clarify payment options. Unfortunately, that meant delays in even accessing the calling tools or database features fully. When I wanted to use the dialer, parts of the software were still locked or confusing because of pending payment verification. What was supposed to be a smooth automatic update turned into more confusion because I wasn’t sure if my subscription was active. I’m pretty frustrated that something as fundamental as billing was so slow and disruptive — it wasted a lot of time just trying to get started. Telephonic support was polite but couldn’t speed things up much either. Overall, getting through the payment and invoicing process felt like an unnecessarily difficult process before I could properly begin using the software.