The onboarding process required a massive initial time investment and it felt like a one-off setup t
The onboarding process required a massive initial time investment and it felt like a one-off setup that took ages to complete. Once everything was in place, the day-to-day usage didn't require much ongoing input from me, which was a plus. However, the long initial setup period really tested my patience because I couldn't start utilizing the calling tools effectively right away. The database function needed manual updates multiple times which added to the tediousness. Telephonic support was available but it wasn’t particularly fast in solving issues during the initial phase. Billing and invoicing were straightforward but did not compensate for the prolonged start. After that, things stabilized but the initial delay was significant enough that it leaves a negative impression overall. I had hoped the setup would be smoother given the promises of automated workflows, but it felt like a one-time headache rather than an ongoing manageable task.